Privacy Policy

Last Updated: 20th September 2025

At Trinue Pty Ltd (Trinue), your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services or visiting our website at trinue.au, you agree to the terms outlined in this Privacy Policy.

1. Collection of Personal Information

We collect personal information necessary to provide our services effectively. The types of personal information we may collect include, but are not limited to:

• Identity Information: Your name, contact details, and email address.
• Business Information: Details related to your business or organisation, such as ABN or ACN.
• Technical Data: IP address, browser type, and other information collected via cookies and similar technologies.
• Payment Information: To process billing and payments securely.
• Sensitive Information: Sensitive information is only collected where reasonably necessary for our functions or activities and where permitted by law, and will generally be collected with your consent.

We collect personal information directly through forms, email communications, or via our website. In some cases, we may also collect information from publicly available sources or authorised third parties where lawful.

If you do not provide certain personal information, we may be unable to provide some or all of our services to you or respond to your enquiries.

2. Use of Personal Information

Trinue uses your personal information for the following purposes:

• Providing Services: Delivering IT solutions, internet services, software licensing, and managed IT support.
• Communication: Responding to enquiries, providing updates, and sending important notifications (e.g., service disruptions or updates); sending promotional material or industry insights (with your consent).
• Improving Services: Customising and enhancing our offerings based on user feedback and analytics.
• Account and Billing Management: Processing payments, managing accounts, and ensuring accurate billing.
• Legal and Regulatory Compliance: Meeting our obligations under Australian laws, including tax and consumer protection legislation.

Where possible, we anonymise or aggregate personal information for reporting and analytics purposes to ensure no individual is identifiable.

3. Disclosure of Personal Information

We do not disclose your personal information to third parties unless:

• It is necessary to deliver our services (e.g., using trusted third-party providers for hosting, analytics, or payment processing).
• Required by law or to comply with legal obligations.
• Necessary to protect our rights, property, or safety.

Examples of third-party providers we work with include cloud hosting providers such as AWS or Microsoft Azure, and payment processors such as Stripe or PayPal.

If we transfer your personal information outside of Australia, we ensure that the recipient complies with privacy protections equivalent to the Australian Privacy Principles.

4. Data Security

Trinue is committed to protecting your personal information from unauthorised access, misuse, or disclosure. We implement a range of security measures, including:

• Data encryption and secure servers.
• Regular system updates and vulnerability assessments.
• Strict access controls for authorised personnel only.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law (typically up to 7 years for legal compliance). When no longer required, we securely destroy or de-identify your information. All employees handling personal data undergo regular privacy training to ensure compliance with the Australian Privacy Principles (APPs).

5. Cookies and Website Analytics

Our website uses cookies to enhance your experience and gather analytics. Cookies are small data files stored on your browser that help us track website performance and usage trends.

We use third-party services such as Google Analytics to analyse anonymised website data. These services comply with international privacy standards. Where required, we will obtain your consent before placing non-essential cookies on your device.

Your Choices: You may disable cookies through your browser settings.

6. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you.

How to Request Access or Correction:

• Contact us via email at [email protected].
• Specify the information you wish to access or correct.

We will respond to your request within a reasonable period (and generally within 30 days where practicable). In some cases, a fee may apply for access requests (where permitted). If we cannot amend your information, we will provide a written explanation and inform you of your rights to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. International Data Transfers

In delivering our services, your personal information may be transferred, stored, or processed in locations outside of Australia.

To ensure your data remains secure: when we disclose personal information overseas, we take reasonable steps to ensure the overseas recipient handles the information in accordance with the Australian Privacy Principles, or we will otherwise comply with APP 8 requirements, including obtaining your consent where required.

8. Complaints and Enquiries

If you believe we have breached this Privacy Policy or the Australian Privacy Principles, you can contact us at:

Email: [email protected]
Phone: (03) 4252 0874

We take all complaints seriously and aim to respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be published on our website at trinue.au. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Thank you for trusting Trinue with your personal information. For more information, please contact us via the details provided above.