Terms & Conditions

Last Updated: 20th September 2025

Welcome to Trinue Pty Ltd (Trinue)! These Terms and Conditions govern your use of our website (trinue.au) and the IT services provided by Trinue Pty Ltd (ABN: 24 655 824 954). By accessing our website or engaging our services, you agree to these terms. If you do not agree, you must not use our website or services.

If you engage our Services, additional terms contained in a quotation, proposal, statement of work, managed services agreement, or other written agreement may apply and will prevail to the extent of any inconsistency with these Terms.

1. Definitions

In these Terms and Conditions:

• "We," "Us," "Our" refers to Trinue, the service provider.
• "You," "Your" refers to the user of our website or services.
• "Services" refers to the IT Managed Services, consulting, software licensing, and related solutions provided by Trinue.
• "Website" refers to trinue.au.

2. Scope of Services

Trinue provides a comprehensive suite of IT solutions designed to enhance your business's security, performance, and productivity. Our services include but are not limited to:

• Managed IT & Cloud Solutions: Fully managed IT services and scalable cloud solutions.
• Cybersecurity & Risk Management: Advanced security protocols and monitoring.
• Microsoft 365 & Cloud Application Management: Tailored integrations of cloud applications.
• VoIP & Communication Systems: High-quality VoIP solutions.
• IT Consulting & Strategy: Expert IT planning and strategic consulting.
• Data Backup & Recovery: Cloud backup solutions and rapid recovery services.

We reserve the right to modify or discontinue any service at our discretion, with prior notice where feasible.

3. Website Use

By using our website, you agree to:

• Only access our website for lawful purposes.
• Not engage in unauthorised access, hacking, or spreading malicious software.
• Not reproduce or distribute website content without prior written permission.

We reserve the right to suspend or terminate access to our website if these terms are violated.

4. Customer Responsibilities

To ensure effective service delivery, you agree to:

• Provide accurate and up-to-date information required for service delivery.
• Ensure compatibility of your hardware and software with our services.
• Maintain backups of critical data unless explicitly covered by a managed backup service agreement with us.

5. Pricing and Payment

• All fees are outlined in your agreement with us or as quoted prior to service commencement.
• Payment terms, including due dates, are specified in our invoices. Late payments may incur penalties as permitted by Australian law.
• Refunds, where applicable, will be provided in accordance with the Australian Consumer Law and any applicable service agreement.

6. Service Level Agreements (SLAs)

Where applicable, SLAs outline:

• Response and resolution times for technical support.
• Any limitations or exclusions, such as force majeure events.
• Your obligations to report issues promptly for resolution.

SLAs are detailed in individual service agreements and supersede these general terms.

7. Intellectual Property

All intellectual property, including website content, service methodologies, and materials, is owned by Trinue unless otherwise stated. You may not copy, distribute, or use our intellectual property without our explicit written permission.

8. Confidentiality

We will keep all client data confidential, except where:

• Disclosure is required by law.
• You provide explicit written consent for disclosure.

Both parties agree to protect any confidential information shared during the provision of services from unauthorised access, use or disclosure.

9. Privacy

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We collect, use, store and disclose personal information in accordance with our Privacy Policy, available on our website. By using our services, you acknowledge that we may handle personal information as described in our Privacy Policy.

10. Warranty Disclaimer

• Our services are provided "as is," and while we strive for excellence, we do not guarantee uninterrupted or error-free operation.
• We are not liable for issues caused by factors beyond our control, such as third-party software failures or internet outages.

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies available under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

11. Limitation of Liability

Subject to the Australian Consumer Law and any rights that cannot be excluded by law, and to the maximum extent permitted by Australian law:

• Trinue is not liable for indirect, incidental, or consequential damages (e.g., data loss, business interruptions).
• Our liability for direct damages is limited to the total amount paid for the affected service in the 12 months preceding the claim.

12. Termination of Services

• Either party may terminate services with 30 days' written notice unless otherwise specified in a service agreement.
• Immediate termination may occur for breaches of these terms or if payments are not received as agreed.

Upon termination, you are responsible for returning any loaned equipment and settling outstanding invoices. We will assist in securely transferring or returning any customer-owned data.

13. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising under these terms will be subject to the jurisdiction of the courts of Victoria.

14. Complaints and Dispute Resolution

If you have a complaint about our services, please contact us:

Email: [email protected]
Phone: (03) 4252 0874

We will acknowledge receipt of your complaint within 2 business days and aim to resolve it within 10 business days. If unresolved, disputes may be escalated to mediation or arbitration before pursuing legal action.

15. Updates to These Terms

Trinue reserves the right to amend these Terms and Conditions from time to time. Any changes will be posted on this page together with the updated revision date. Changes take effect upon publication on the Website. Continued use of the Website after publication of the updated Terms constitutes acceptance of those changes.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Phone: (03) 4252 0874